Yes. We sell authentic Bathmate hydropumps.

ForgedMan has been part of the Bathmate retail space since 2007 and has tens of thousands of customers across North America for almost almost 20 years.

Yes. ForgedMan is the new brand name for our Bathmate Store business.

The name has changed, but the products, customer service, and commitment to authentic Bathmate hydropumps remain the same.

We have been selling Bathmate products since 2007. We are the original Bathmate store in North America.

Yes. All orders are shipped discreetly.

Your package will not clearly show the product inside. We understand privacy matters, and discreet shipping is part of our standard order process.

Orders may ship from Canada or the United States, depending on product availability, destination, and warehouse location.

Shipping times depend on your location, the shipping method used, and warehouse availability.

Once your order ships, you should receive tracking information so you can follow the delivery progress.

Contact us as soon as possible through our contact page:

https://bathmate.ca/pages/contact-us

If your order has not shipped yet, we may be able to update the address. Once an order has shipped, address changes may not be possible.

If the wrong address was entered at checkout, contact us immediately through our contact page:

https://bathmate.ca/pages/contact-us

If the order has already shipped, we may need to wait for the carrier to return the package or complete an investigation. Additional shipping fees may apply if the order needs to be resent due to an incorrect customer-provided address.

A Bathmate hydropump is a water-based penis pump designed for men. It uses water pressure instead of air pressure, which helps create an even pumping effect.

Bathmate models can vary by size, features, comfort, valve design, and whether they are standard or premium versions.

If you are unsure which model is right for you, contact us before ordering and we can help you choose the best option based on your needs.

Choosing the right size depends on your current measurements and the specific Bathmate model.

Do not choose a larger model just because you want larger results. A proper fit is important for comfort, seal, and product performance.

If you are between sizes or unsure, check out the bathmate size guide here .

Bathmate products should not be described as “FDA approved.”

Where applicable, the correct wording is “FDA Inspected.” We avoid exaggerated or misleading claims and aim to provide accurate product information.

No product can honestly guarantee permanent results for everyone.

Results can vary based on the person, consistency of use, proper technique, health, and other factors. Bathmate products are tools, not medical guarantees.

Always follow the instructions included with your specific Bathmate model.

In general, Bathmate hydropumps are designed to be used with warm water, usually in the shower or bath. Proper use, proper sizing, and not over-pumping are important.

Usage may vary depending on the model and your experience level.

Start slowly and follow the official instructions for your product. Do not overuse the pump or apply excessive pressure.

Yes. Over-pumping can cause discomfort, bruising, soreness, or other issues.

Use the product responsibly. More pressure is not always better. If you experience pain or unusual discomfort, stop using the product.

Make sure the pump is positioned correctly and that you are using enough water. Body hair, incorrect sizing, or improper angle can affect the seal.

If the product still does not seal properly, contact us and we can help troubleshoot.

The bucket or sink test is a simple way to check whether the pump is functioning properly.

You place the pump in water and test whether it creates suction. This helps determine whether the issue is with the product itself or with how it is being used.

If you are having trouble with suction, contact us and we may ask you to perform this test.

Yes. Bathmate products typically include a 1-2-year warranty against manufacturer defects depending on your country of residence.

Warranty coverage applies to defects, not damage caused by misuse, improper handling, wear and tear, or accidental damage.

Contact us through our contact page with your order number, a description of the issue, and photos or video if possible:

https://bathmate.ca/pages/contact-us

We may ask you to perform a simple test to confirm the issue.

Please include:

Your order number
The model you purchased
A clear description of the problem
Photos or video showing the issue
The approximate date the issue started

This helps us review the claim faster.

In some cases, a shipping fee may apply for replacement products, depending on the situation, location, and warranty terms.

We will explain any costs before processing the replacement.

Due to the personal nature of Bathmate products, used items may not be eligible for return unless there is a confirmed manufacturer defect.

Contact us before sending anything back.

Unopened products may be eligible for return depending on the order status, product condition, and return window.

Contact us through our contact page with your order number before returning any item:

https://bathmate.ca/pages/contact-us

If your product is outside the warranty period, it may no longer qualify for replacement.

Contact us anyway and we can review the situation and let you know your options.

You can contact us through our contact page:

https://bathmate.ca/pages/contact-us

Please include your order number when contacting us about an existing order.

We aim to respond as quickly as possible during normal business hours.

Response times may vary depending on order volume, weekends, holidays, and the type of issue.

To help us respond faster, include:

Your full name
Your order number
The email used for the order
The product purchased
A clear explanation of the issue
Photos or videos if relevant

Yes. Since ForgedMan is the updated brand for Bathmate Store, we can help with eligible previous orders.

Please provide your original order details so we can look into it.

Unfortunately if you did not order from us, we cannot assit you. Please reach out to the retailer you purchased from for assistance.

We ship discreetly and respect customer privacy.

The outside of the package will not clearly advertise the product inside.

Yes. Customer privacy is important to us. Your information is used to process your order, provide support, and communicate with you about your purchase.

We do not sell your personal order details.

If you still have questions, please contact us through our contact page:

https://bathmate.ca/pages/contact-us

Please include your order number if your question is related to an existing order.